Terms and Conditions of Use for gototo

By accessing or using the gototo platform — including the website, mobile application, or any services provided through gototo — you agree to be bound by the terms and conditions set out in this document. This agreement takes full effect from the date you first access the gototo platform.

If you do not agree with any part of these terms and conditions, you are required to stop using the gototo platform. Continued use after any amendments are published will be considered acceptance of those changes.

Use of the gototo platform is limited to individuals who meet the following requirements:

• Aged at least 21 years old at the time of account registration.
• Legally capable of entering into a binding agreement under the laws applicable to you.
• Not currently subject to any prohibition or restriction by any relevant authority from participating in betting activities.
• Not registering on behalf of another person or as a representative of another individual.

Each user is permitted to hold only one (1) active account at any time. Registering multiple accounts is strictly prohibited and may result in all such accounts being closed and any credit balances within them being forfeited.

During registration, you are required to provide accurate, current and complete information including your full name as per your identification card (MyKad), a valid mobile phone number, and an active email address. gototo reserves the right to request identity verification documents at any time for compliance purposes.

• You are fully responsible for the security of your account password.
• Immediate notification must be made to gototo support if you suspect unauthorised access to your account.
• gototo will never ask for your password via live chat, email or any other communication channel.
• Accounts may not be transferred, sold or lent to any third party.

gototo provides a range of deposit and withdrawal methods to facilitate transactions for Malaysian players. All transactions are subject to the following policy:

• The minimum deposit per transaction is RM20 for all available payment methods.
• The minimum withdrawal per request is RM50.
• Approved withdrawal requests are typically processed within 5 to 30 minutes.
• Accepted payment methods include Touch 'n Go eWallet, DuitNow, online banking (FPX), Boost, ShopeePay, and cryptocurrency (USDT, BTC, ETH).

All withdrawals will be processed to the same method used for the deposit, except in certain circumstances agreed upon by gototo. gototo reserves the right to request additional verification before processing withdrawals that exceed certain limits.

gototo offers various bonuses and promotions to players. All bonuses are subject to the stated wagering requirements and may not be withdrawn as cash unless those requirements have been fully met.

Welcome Bonus: gototo offers a first bonus of 100% up to RM300. This bonus is subject to a wagering requirement of 10 times the bonus amount received before any withdrawal can be made on those bonus winnings. For example:

• Deposit RM100 → Bonus RM100 → Account balance RM200 → Wagering requirement: RM100 × 10 = RM1,000
• Deposit RM800 → Bonus RM300 → Account balance RM1,100 → Wagering requirement: RM300 × 10 = RM3,000

gototo reserves the right to modify, suspend or cancel any bonus or promotion at any time without prior notice. Bonus abuse — including using multiple accounts to claim the same bonus or employing betting strategies that go against the spirit of a promotion — will result in the bonus being cancelled and the account may be closed.

All bets placed through the gototo platform are subject to the respective game rules set by the game providers. Results issued by the game system are final and binding unless a proven technical fault has occurred.

• Confirmed bets cannot be cancelled or changed.
• gototo reserves the right to void bets in the event of a technical fault, odds-setting error or any unusual situation that affects the integrity of the game.
• Any attempt to exploit system vulnerabilities, use automated software (bots) or any other unauthorised means is prohibited.
• gototo reserves the right to freeze an account and investigate any betting activity suspected of being irregular before issuing a final decision.

Users of the gototo platform are required to behave respectfully and responsibly at all times. The following actions are strictly prohibited:

• Using offensive, abusive or threatening language toward gototo support staff or other users.
• Attempting to hack, attack or disrupt the technical systems of the gototo platform.
• Spreading false information about gototo to third parties.
• Engaging in any form of fraud or document forgery.
• Using the gototo platform for any purpose that violates applicable laws.

gototo reserves the right to take immediate action including account suspension or termination without refund against any user who violates these provisions.

gototo respects the privacy of every user and is committed to protecting the personal information collected. Information you provide during registration and use of the platform will be processed in accordance with the gototo Privacy Policy, which forms part of this agreement.

By registering and using gototo services, you give gototo permission to process your personal information for the purposes of identity verification, payment processing, service communication and regulatory compliance.

gototo will not be held liable for any loss or damage arising from the following circumstances:

• Service disruptions due to system maintenance, technical faults or circumstances beyond gototo's control, including internet outages.
• Financial losses resulting from betting decisions made by the user.
• Unauthorised access to a user's account due to the user's negligence in safeguarding their login information.
• Processing delays caused by third parties such as banks or payment service providers.

In all circumstances, the maximum total liability of gototo to a user will not exceed the amount of the most recent unused deposit in that user's account.

Users may close their gototo account at any time by contacting the customer support team via live chat or email. Any valid balance in the account will be processed for withdrawal in accordance with gototo's standard procedures.

gototo reserves the right to suspend or terminate a user's account without prior notice in the following situations:

• The user violates any of the terms and conditions in this document.
• The user is involved in fraud, money laundering or other illegal activities.
• The user provided false information during registration or the verification process.
• There is a legal compliance requirement or instruction from an authority.

gototo believes that gambling should be a form of entertainment enjoyed responsibly. This platform is only permitted for users aged 21 years and above. We provide self-control tools to help players manage their gambling habits, including deposit limits, betting limits and self-exclusion options.

If you feel that your gambling activity is starting to affect your personal life, finances or relationships, you are advised to:

• Contact the gototo support team to activate temporary or permanent self-exclusion.
• Set daily, weekly or monthly deposit limits on your account.
• Seek professional help through relevant counselling organisations.

For more information, please visit our Responsible Gambling page.

gototo reserves the right to modify, add or remove any part of these terms and conditions at any time at its absolute discretion. Any significant changes will be communicated to users via a notice on the website or through their registered email.

Continued use of the gototo platform after any amendment is published will automatically be considered as your acceptance of the amended terms. It is your responsibility to review this page from time to time to ensure you are always up to date with the latest terms.

In the event of a conflict between the Malay version and the English version of this document, the English version shall prevail for legal interpretation purposes unless otherwise stated.